Cancellation and Refund Policy

• General Policy:
  • No refunds except when organizers cancel the session/program/admission.
  • Refunds (when applicable) processed within 10-12 working days.
• Online Counseling:
  • Ensure Broadband/Fibernet/High-Speed Mobile Data connection.
  • No refunds for client’s internet issues.
  • Rescheduling provided for counselor’s internet issues.
  • Payment is for one specific session; no refunds for unused minutes.
  • Be on time; report within 20 minutes of the appointment.
  • No-shows or late arrivals result in cancellation with no refund.
  • Sessions cannot be rescheduled.
• Online Live Courses/Workshops:
  • Ensure reliable internet connection.
  • No refunds for participant’s internet/app/device issues.
  • Use multiple internet sources for safety.
• Certification/Diploma Courses:
  • No refunds for ineligibility, lack of seats, or late enrollment.
  • Missed sessions cannot be compensated or refunded.
  • Attend at least 80% of classes; required attendance is 80%.
  • Viva (if applicable) must be attended within the designated timeframe.
  • Reports (if applicable) must be submitted within 30 days of the last class.
  • No certificate for missing more than 60% of sessions or failing evaluations.
• Batch Transfers:
  • No batch changes allowed.
  • Seats can be transferred to eligible candidates for a full refund from the new participant.
  • Full refunds if organizers cancel the event.
• Class Attendance:
  • Only registered candidates can attend online courses/webinars/workshops.
  • Registration canceled without refund if unregistered attendees are found.
  • Video must be on during classes; non-compliance results in registration cancellation and no refund.
• Hybrid/Offline Courses:
  • Classes switch to online mode during government lockdowns/restrictions.
  • No refunds or batch changes due to such changes.
• Facilitator Rights:
  • Facilitator can cancel registration at any time if uncomfortable with a candidate.
  • Refund for remaining classes if registration is canceled by the facilitator within 10-12 working days.